Ritz Co., Ltd. (hereinafter referred to as “the Company”) and its group companies recognize the importance of protecting personal information.
In compliance with the Act on the Protection of Personal Information and our internal privacy policy, we are committed to safeguarding our customers’ privacy.
１．Definition of Personal Information
“Personal information” refers to information that can identify an individual, such as name, address, and telephone number.
It also includes information that, when combined with other data, can be used to identify a specific individual.
２．Acquisition of Personal Information
When we request the provision of personal information, we will clearly state the purpose and scope of its use and obtain your consent.
３．Use of Personal Information
〈Purpose of Use for Customer Information〉
・Accommodation and Cultural Experience Services
Reservations for accommodation and activity experiences
Arrangement and coordination of accommodation and activities
Provision of services (check-in, check-out, experiences, etc.)
Customer satisfaction surveys (via phone, fax, email, mail, courier, etc.)
Billing, payment, and refund processing
Aftercare (return of items, notifications, and follow-up communication)
Customer satisfaction surveys (via phone, fax, email, mail, courier, etc.)
Billing, payment, and refund processing
Aftercare (return of items, notifications, and follow-up communication)
Customer satisfaction surveys (via phone, fax, email, mail, courier, etc.)
Billing, payment, and refund processing
Aftercare (return of items, notifications, and follow-up communication)
・Customer Web Services
Reservations for offline events
Notifications regarding events or website updates
Billing, payment, and refund processing
〈Purpose of Use for Job Applicants〉
Recruitment screening and selection
Notification of selection results
Sending of related materials
Application documents will be strictly managed within the company and used only for recruitment and subsequent HR management.
In cases where an applicant is not hired, application materials will be promptly destroyed.
〈Purpose of Use for Employees and Contract Staff〉
Management of employment records
Hiring and transfer processing
Determination of compensation and benefits
Career development and training
Performance evaluation
Health and wellness management
Tax, social insurance, and other administrative procedures
Procedures related to relocation or transfers
Payment of salaries, bonuses, and retirement benefits
Housing loans, savings plans, and other employment-related procedures
Attendance, leave, and time management
Provision of welfare programs
Employment verification
Information security and access control
４．Management of Personal Information
To protect the personal information we collect, the Company will appropriately educate and supervise its employees and contractors, striving to prevent data leaks, loss, or inaccuracies.
We carefully select contractors, require them to sign confidentiality agreements, and conduct ongoing monitoring and improvement as necessary.
５．Use of Cookies and Web Beacons
“Cookies” store information in a user’s browser, allowing for functions such as saving input information and displaying personalized content.
“Web Beacons” (also known as “clear GIFs”) are technologies used to measure website or page access.
The Company uses these technologies on its website and smartphone applications for purposes such as optimizing online advertising, counting browsers that have viewed ads, and analyzing access metrics.
Cookies identify browsers but cannot identify individual users. The same applies to web beacons.
Some advertisements and access analytics on our website use third-party servers.
These third-party companies may also use cookies or web beacons for efficient ad distribution and analytics.
We ensure these companies comply with our usage standards, but as their data is stored on their servers, it is managed according to their respective privacy policies.
６．Inquiries Regarding Personal Information
If a request is made for the disclosure, correction, or suspension of personal information, the Company will promptly respond after verifying the requester’s identity to prevent unauthorized disclosure.
７．Provision of Personal Information to Third Parties
The Company will not provide or disclose personal information to third parties except in the following cases:
1.When the individual has given consent.
2.When required by law.
3.When necessary to protect a person’s life, body, or property and it is difficult to obtain the individual’s consent.
4.When cooperation is required for a government agency or public institution to perform duties as prescribed by law, and obtaining the individual’s consent would hinder the performance of such duties.
８．Personal Information Management Representative
Ritz Co., Ltd.
９．Contact for Inquiries
For requests related to disclosure, correction, or any inquiries regarding personal information, please contact the following office:
Personal Information Inquiry Desk
Ritz Co., Ltd.
Email: contact-form@yuinoya.com
